Allumée Skin Aesthetics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, book an appointment, purchase a product or service, complete a form, contact us, or receive services from us.

By using our website, booking an appointment, submitting a form, purchasing a product or service, or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information including, but not limited to:

• Your name, phone number, email address, and contact details
• Appointment history and booking information
• Health history, skin concerns, allergies, medications, pregnancy or breastfeeding status, past treatments, contraindications, and information provided on intake or consent forms
• Payment information and transaction details
• Before-and-after photos, treatment photos, or progress photos, only where applicable and with consent
• Communications you send to us by email, phone, text, social media, website forms, or booking software
• Website usage information such as browser type, pages visited, device information, and general analytics data

How We Use Your Information

We collect and use your personal information for purposes including:

• Booking, confirming, rescheduling, and managing appointments
• Providing safe and suitable skincare, aesthetic, laser, facial, microneedling, LED, peel, and related services
• Reviewing contraindications, health history, allergies, and treatment suitability
• Maintaining client records, consent forms, treatment notes, and service history
• Processing payments, deposits, package purchases, gift cards, and refunds where applicable
• Communicating with you about appointments, services, aftercare, policies, promotions, and updates
• Responding to questions, requests, reviews, or concerns
• Improving our services, website, client experience, and business operations
• Meeting legal, insurance, regulatory, health, safety, and recordkeeping obligations

Third-Party Services

We may use trusted third-party platforms to operate our business, including booking software, payment processors, email services, website hosting, marketing platforms, analytics tools, social media platforms, cloud storage, and business management software.

These third-party providers may collect, store, or process information on our behalf. We are not responsible for the privacy practices, security, or policies of third-party websites, booking platforms, payment providers, or social media platforms. We encourage you to review their privacy policies before using their services.

Consent

By providing personal information to Allumée Skin Aesthetics, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw consent where legally permitted; however, withdrawing consent may limit our ability to provide services, process bookings, maintain treatment records, or communicate with you.

Health and Treatment Information

Because some services require health, skin, allergy, medication, and contraindication information, clients are responsible for providing accurate, complete, and updated information before each service.

Failure to disclose relevant information may increase the risk of adverse reactions, unsatisfactory results, or service refusal. Allumée Skin Aesthetics is not responsible for complications, reactions, or results caused by incomplete, inaccurate, or withheld information.

Photos and Media

Treatment photos, progress photos, and before-and-after images may be taken for client records, treatment planning, or marketing only where applicable.

Photos, videos, treatment images, progress images, and before-and-after images may be used for marketing, social media, website content, advertising, promotional materials, education, and business purposes where consent has been provided. Clients may withdraw consent for future use of images; however, content already published may not always be fully removable from third-party platforms, shares, screenshots, reposts, cached pages, or search results.

Protecting Your Information

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, loss, misuse, or alteration. However, no method of electronic storage, online transmission, email communication, text messaging, website submission, or internet-based service is completely secure.

By communicating with us electronically, you acknowledge and accept the risks associated with electronic communication.

Accessing or Updating Your Information

You may request access to your personal information or ask that inaccurate information be corrected, subject to legal, business, regulatory, and recordkeeping requirements.

To request access or correction, please contact us at:

Retention of Information

We may retain client records, intake forms, consent forms, treatment notes, payment records, communications, and related information for as long as necessary for business, legal, insurance, regulatory, tax, and recordkeeping purposes.

Website Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor behaviour, support marketing, and improve the client experience.

You may adjust your browser settings to refuse cookies, but some website features may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice. The updated version will be posted on our website with a revised Last Updated date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.